Shipping policy
SHIPPING POLICY
Last updated: June 23, 2026
Thank you for shopping with Boondocks LLC. Because many of our products are handcrafted and made to order, please review our shipping policy carefully before placing your order.
Made-to-Order Processing Times
Most of our items are made to order and require additional production time before shipment. Current production times for interchangeables are 3-5 business days and for custom cutting/charcuterie boards or engraved cowhide signs, 10-14 business days. You will receive a shipping confirmation with tracking information once your order has been fulfilled.
Production times may be extended during peak seasons or high-demand periods. We will communicate any significant delays via email.
Shipping Methods & Rates
We ship within the United States via USPS / UPS / FedEx. Shipping rates are calculated at checkout based on your order weight and destination.
We are not responsible for carrier delays once an order has been handed off for shipment.
Order Tracking
Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.
In-Person & Event Sales
Boondocks products are also available for purchase at local events and pop-ups. Items purchased in person are available immediately at the point of sale and are not subject to shipping timelines. Follow us on [social media / our website] for upcoming event dates and locations.
Local Pickup
Local pickup is available by appointment. Select "Local Pickup" at checkout and we will contact you to arrange a pickup time and location.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within [X days] of the expected delivery date. We will work with the carrier to resolve the issue and make it right for you.
Contact Us
For shipping questions, please reach out through our website at nvboondocks.com.